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Customer Support
We'd love to hear from you! If you have any questions, feedback, or need assistance, please feel free to reach out to us using the contact details provided. Our team is here to help and will respond as soon as possible. Thank you for getting in touch!
We're Here to Help!
Fill out the form with any quarry on your mind and we'll get back to you as soon as possible
Chat with Our Support Team
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Location
You can find us in this location
405 Pine St, Monroe, LA 71201, United States
FAQ
Frequently Asked Questions
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What is Willstor?Willstor is a wholesale distributor specializing in high-quality products for resellers on platforms like Amazon, eBay, and Walmart. We offer seamless ordering, FBA prep services, and exceptional customer support.
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How do I apply for Wholesale account?To apply for a wholesale account, visit our website and complete the application form. We will review your application and notify you of your approval within 1-2 business days.
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What is the minimum Order Value?The minimum order value is $2,500. Please ensure your order meets this requirement to process successfully.
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What Payment Method do you Accept?We accept only bank payment methods from business bank, including ACH transfers. For government agencies requesting net 30 terms, a 40% advance payment is required, with the remainder payable on net 30.
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How does Shipping Work?We provide free shipping to all U.S. destinations. After placing an order, you'll receive prepaid shipping labels. For Amazon resellers, you can create your own shipment plan or provide us with child access to assist you.
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Can I keep my inventory in your Warehouse?Yes, you can store your inventory in our warehouse free of charge for up to 30 days after purchase. If you do not receive Amazon approval within this timeframe, you can request a replacement or full refund.
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When will I recieve my order?Orders typically ship within 4-5 business days after payment verification. You will receive tracking information once your order has shipped.
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What is your return and exchange policy?We accept returns within 30 days of purchase. Items must be unused and in their original packaging. To initiate a return, contact our customer support team for a Return Authorization number.
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What should I do if i recieve a defective and damaged item?If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
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